Give the casino or sportsbook a reasonable opportunity to resolve the issue through its own support.
TBR HUB / PLAYER ASSISTANCE
UNRESOLVED ISSUE?
CASE INTAKE // STRUCTURED REVIEW
UNRESOLVED ISSUE?
BRING THE CASE TO TBR.
TBR can review complaints involving a listed partner, organise the relevant facts and, where appropriate, escalate the case through our partner contact.
TBR is not the operator's customer support, a regulator, court or dispute-resolution authority. Assistance does not guarantee a specific outcome.
TBRCASE NODEASSISTANCE // ESCALATION
NEWINVESTIGATINGRESOLVEDDATA MINIMISATION///PRIVATE TICKET ID///PARTNER ESCALATION///NO OUTCOME GUARANTEE
/ASSIST_01THREE CLEAR
THREE CLEAR
STEPS.
Use the operator's own support first. TBR enters only when a listed-partner issue remains unresolved.
Send only what is needed to identify and understand the case. No screenshots or payment amounts are required.
We document the case and may raise it through a partner contact when appropriate.
/ASSIST_02TELL US WHAT
TELL US WHAT
HAPPENED.
Never send passwords, 2FA codes, bank-card details, seed phrases, crypto private keys or full identity documents.
Your TBR ticket is
—Save this ID. It is required to check the case status.
/ASSIST_03WHAT TBR
WHAT TBR
CAN DO.
Structured assistance, not empty promises.
Organise the facts and identify what remains unresolved.
Compare the case with known terms and communication.
Raise eligible partner cases through the partner contact.
Follow the current status using the TBR ticket ID.
/ASSIST_04TRACK
TRACK
A CASE.
Enter the exact TBR ticket ID received after submission.
——
NEWINVESTIGATINGESCALATEDRESOLVED
- Partner
- —
- Issue
- —
- Updated
- —
PUBLIC NOTE
PLAY RESPONSIBLY.
Responsible gambling →Complaint assistance does not make gambling risk-free. Never chase losses and use support tools if gambling is causing harm.