:root{--q-red:#ff3a56;--q-amber:#ffb64d;--q-blue:#55c9ff;--q-line:rgba(255,145,100,.18)}
.complaints-world{background:#050306;color:#fff4f0}.complaints-world:before{background:radial-gradient(circle at 50% 42%,transparent 43%,rgba(0,0,0,.73) 100%)}.complaints-world #code-rain{opacity:.07;filter:hue-rotate(285deg)}.complaints-header{background:linear-gradient(to bottom,rgba(7,3,5,.98),rgba(7,3,5,.76),transparent)}.complaints-header.scrolled{background:rgba(7,3,5,.96);border-color:var(--q-line)}.complaints-world .brand-mark{border-color:#ff9b80;color:#fff3ec;box-shadow:inset 0 0 18px rgba(255,58,86,.12),0 0 20px rgba(255,182,77,.08)}.complaints-world .brand-copy small{color:#805d58}.complaints-world .nav a{color:#aa8c87}.complaints-world .nav a:after{background:linear-gradient(90deg,var(--q-red),var(--q-amber))}.complaints-back{border-color:#6d333d;color:#ffadba}.complaints-back:hover{background:#ff536c;color:#180207}
.complaints-hero{position:relative;min-height:770px;padding:150px 0 110px;overflow:hidden;background:radial-gradient(circle at 73% 43%,rgba(255,58,86,.14),transparent 29%),radial-gradient(circle at 78% 57%,rgba(255,182,77,.08),transparent 25%),linear-gradient(120deg,rgba(55,7,16,.43),transparent 49%)}.complaints-hero:after{content:"";position:absolute;inset:auto -10% 0;height:1px;background:linear-gradient(90deg,transparent,var(--q-red),var(--q-amber),transparent);opacity:.4}.complaints-hero-grid{display:grid;grid-template-columns:1.08fr .92fr;gap:65px;align-items:center}.complaints-breadcrumb{display:inline-block;margin-bottom:28px;color:#8f6664;text-decoration:none;font-size:8px;letter-spacing:.16em}.complaints-breadcrumb strong{color:#ffd7d0}.complaints-kicker{margin:0 0 21px;color:#ff8495;font-size:9px;font-weight:800;letter-spacing:.18em}.complaints-kicker span{display:inline-block;width:7px;height:7px;margin-right:8px;border-radius:50%;background:#ff4a63;box-shadow:0 0 14px #ff2546}.complaints-hero h1{margin:0;font:clamp(54px,6.25vw,96px)/.87 var(--display);text-transform:uppercase}.complaints-hero h1 em{font-style:normal;color:transparent;-webkit-text-stroke:1px #ff918e;text-shadow:18px 0 36px rgba(255,58,86,.18)}.complaints-lead{max-width:700px;margin:29px 0 0;padding-left:20px;border-left:1px solid #9d3848;color:#b39591;font-size:14px;line-height:1.75}.complaints-actions{display:flex;flex-wrap:wrap;gap:12px;margin-top:34px}.complaints-button{min-height:54px;padding:0 19px;display:inline-flex;align-items:center;gap:24px;border:1px solid rgba(255,182,77,.36);color:#ffc57b;text-decoration:none;font-size:8px;font-weight:850;letter-spacing:.12em;text-transform:uppercase}.complaints-button.primary{border-color:#ff5a70;background:#ff536c;color:#1a0207}.complaints-button:hover{transform:translateY(-2px);box-shadow:0 12px 35px rgba(255,58,86,.12)}.complaints-button b{font-size:16px}.complaints-boundary{max-width:700px;margin:18px 0 0;color:#755657;font-size:8px;line-height:1.65}
.case-visual{position:relative;min-height:500px;display:grid;place-items:center}.case-visual:before{content:"";position:absolute;inset:16%;background:radial-gradient(circle,rgba(255,61,85,.13),transparent 58%);filter:blur(8px)}.case-ring{position:absolute;border:1px solid rgba(255,112,113,.18);border-radius:50%}.ring-one{width:405px;height:405px}.ring-two{width:292px;height:292px;border-style:dashed;animation:qSpin 26s linear infinite}.case-core{position:relative;z-index:2;width:160px;height:160px;display:grid;place-content:center;text-align:center;border-radius:50%;border:1px solid rgba(255,115,115,.52);background:radial-gradient(circle at 34% 25%,#39151d,#0b0508 68%);box-shadow:0 0 55px rgba(255,58,86,.17)}.case-core span{font:42px/.8 var(--display)}.case-core strong{font:16px/1 var(--display);letter-spacing:.13em;color:#ff8292}.case-core small{margin-top:11px;color:#80575c;font-size:6px;letter-spacing:.14em}.case-tag{position:absolute;z-index:3;min-width:110px;padding:12px;border:1px solid var(--q-line);background:#0b0609;color:#b98280;text-align:center;font-size:7px;font-weight:800;letter-spacing:.12em}.tag-new{left:2%;top:25%}.tag-review{right:0;top:24%;border-color:rgba(255,182,77,.35)}.tag-resolved{right:7%;bottom:15%;border-color:rgba(95,220,155,.3);color:#7fbda1}
.complaints-status-strip{overflow:hidden;border-block:1px solid var(--q-line);background:#080407}.complaints-status-strip>div{min-height:49px;display:flex;justify-content:space-between;align-items:center;gap:18px;color:#825f5c;font-size:8px;font-weight:800;letter-spacing:.14em}.complaints-status-strip i{color:#5e3639;font-style:normal}.complaints-process,.assistance-scope{padding:110px 0}.complaints-section-head{display:grid;grid-template-columns:1.08fr .7fr;gap:70px;align-items:end;margin-bottom:44px}.complaints-section-head>div>span,.tracker-copy>span{color:#ff7789;font-size:8px;letter-spacing:.17em}.complaints-section-head h2,.tracker-copy h2{margin:15px 0 0;font:clamp(50px,5.5vw,82px)/.88 var(--display);text-transform:uppercase}.complaints-section-head h2 em,.tracker-copy h2 em{font-style:normal;color:transparent;-webkit-text-stroke:1px #ff9b91}.complaints-section-head>p,.tracker-copy>p{margin:0;color:#8d6c68;font-size:12px;line-height:1.8}.process-grid,.scope-grid{display:grid;border-top:1px solid var(--q-line);border-left:1px solid var(--q-line)}.process-grid{grid-template-columns:repeat(3,1fr)}.scope-grid{grid-template-columns:repeat(4,1fr)}.process-grid article,.scope-grid article{min-height:260px;padding:25px;display:flex;flex-direction:column;border-right:1px solid var(--q-line);border-bottom:1px solid var(--q-line);background:rgba(13,7,10,.78)}.process-grid article>span,.scope-grid article>span{color:#7a4c50;font-size:7px;letter-spacing:.15em}.process-grid strong,.scope-grid strong{margin-top:auto;font:24px/1.05 var(--display);text-transform:uppercase}.process-grid p,.scope-grid p{margin:13px 0 0;color:#806261;font-size:9px;line-height:1.7}
.complaint-intake{padding:110px 0;border-block:1px solid var(--q-line);background:linear-gradient(180deg,rgba(18,7,11,.86),rgba(5,3,5,.98))}.intake-layout{display:grid;grid-template-columns:.58fr 1.42fr;gap:18px;align-items:start}.intake-guidance{padding:28px;border:1px solid var(--q-line);background:#0b0609;position:sticky;top:100px}.intake-guidance>span{color:#ff7889;font-size:7px;letter-spacing:.15em}.intake-guidance h3{margin:20px 0;font:30px/1 var(--display)}.intake-guidance ul{margin:0;padding-left:18px;color:#97726f;font-size:9px;line-height:2}.intake-guidance>div{margin-top:28px;padding:18px;border:1px solid rgba(255,182,77,.22);background:rgba(255,182,77,.04)}.intake-guidance>div strong{color:#ffc378;font-size:7px;letter-spacing:.12em}.intake-guidance>div p{margin:8px 0 0;color:#806866;font-size:8px}
.complaint-form{display:grid;grid-template-columns:1fr 1fr;gap:16px;padding:30px;border:1px solid rgba(255,105,109,.35);background:#090507;box-shadow:0 24px 75px rgba(0,0,0,.38)}.form-terminal-head{grid-column:1/-1;display:grid;grid-template-columns:1fr auto;align-items:end;padding-bottom:20px;border-bottom:1px solid var(--q-line)}.form-terminal-head>span{grid-column:1/-1;color:#ff6f83;font-size:7px;letter-spacing:.17em}.form-terminal-head strong{margin-top:7px;font:27px/1 var(--display)}.form-terminal-head small{color:#8c6260;font-size:7px;letter-spacing:.13em}.complaint-form label{display:flex;flex-direction:column;gap:8px;color:#b48c87;font-size:8px;font-weight:800;letter-spacing:.07em}.complaint-form input,.complaint-form select,.complaint-form textarea,.track-form input{width:100%;border:1px solid var(--q-line);border-radius:0;background:#10090c;color:#fff1ed;padding:13px 14px;font:10px/1.4 var(--mono);outline:none}.complaint-form input:focus,.complaint-form select:focus,.complaint-form textarea:focus,.track-form input:focus{border-color:#ff687c;box-shadow:0 0 0 2px rgba(255,58,86,.08)}.complaint-form textarea{resize:vertical;min-height:175px}.complaint-form label>small{align-self:flex-end;color:#735657;font-size:7px}.form-wide{grid-column:1/-1}.complaint-hp{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;opacity:0}.complaint-checks{display:grid;gap:10px}.complaint-checks label{flex-direction:row;align-items:flex-start;font-weight:400;line-height:1.55}.complaint-checks input{width:15px;height:15px;margin:1px 0 0;accent-color:#ff536c}.complaint-form-actions{display:flex;align-items:center;gap:18px}.complaint-form-actions button{min-height:50px;padding:0 19px;border:1px solid #ff5a70;background:#ff536c;color:#180207;font:900 8px/1 var(--mono);letter-spacing:.12em;text-transform:uppercase;cursor:pointer}.complaint-form-actions button:disabled{opacity:.5;cursor:wait}.complaint-form-actions p{margin:0;color:#956f6b;font-size:8px}.complaint-form-actions p.error{color:#ff8998}.submission-success{grid-column:2;padding:40px;border:1px solid rgba(92,218,155,.35);background:#06100c;text-align:center}.submission-success>span{color:#6dde9f;font-size:7px;letter-spacing:.15em}.submission-success h3{margin:17px 0 8px;font:31px/1 var(--display)}.submission-success>strong{color:#8bf0b5;font:26px/1 var(--mono)}.submission-success p{color:#6d8c7a;font-size:9px}.submission-success div{display:flex;justify-content:center;gap:10px;margin-top:24px}.submission-success button,.submission-success a{padding:12px 15px;border:1px solid #3e9870;background:transparent;color:#8ee9b3;text-decoration:none;font:800 7px/1 var(--mono);cursor:pointer}
.case-tracker{padding:110px 0;border-block:1px solid var(--q-line);background:radial-gradient(circle at 72% 50%,rgba(255,58,86,.1),transparent 29%),#070406}.tracker-layout{display:grid;grid-template-columns:.58fr 1.42fr;gap:70px;align-items:start}.tracker-terminal{padding:30px;border:1px solid rgba(255,105,109,.34);background:#0a0608}.track-form label{display:block;margin-bottom:9px;color:#9b7470;font-size:8px;font-weight:800;letter-spacing:.09em}.track-form>div{display:grid;grid-template-columns:1fr auto}.track-form button{padding:0 22px;border:1px solid #ff536c;background:#ff536c;color:#180207;font:900 8px/1 var(--mono);letter-spacing:.1em;text-transform:uppercase;cursor:pointer}.track-message{min-height:18px;margin:13px 0 0;color:#92706d;font-size:8px}.track-message.error{color:#ff8998}.case-result{margin-top:24px;border:1px solid var(--q-line)}.result-top{display:flex;justify-content:space-between;padding:18px;border-bottom:1px solid var(--q-line)}.result-top span{color:#c49a93;font-size:9px}.result-top strong{color:#ffc174;font-size:9px}.status-line{display:grid;grid-template-columns:auto 1fr auto 1fr auto 1fr auto;align-items:center;padding:23px 18px;border-bottom:1px solid var(--q-line)}.status-line span{color:#674d4e;font-size:6px;letter-spacing:.1em}.status-line span.done,.status-line span.current{color:#ffb572}.status-line span.current{font-weight:900}.status-line i{height:1px;background:#3d292c}.case-result dl{display:grid;grid-template-columns:repeat(3,1fr);margin:0}.case-result dl div{padding:16px;border-right:1px solid var(--q-line)}.case-result dl div:last-child{border-right:0}.case-result dt{color:#6f5152;font-size:6px;letter-spacing:.13em}.case-result dd{margin:7px 0 0;color:#bea09a;font-size:9px}.case-result #public-note-wrap{padding:17px;border-top:1px solid var(--q-line)}.case-result #public-note-wrap span{color:#ffb46e;font-size:6px}.case-result #public-note-wrap p{margin:8px 0 0;color:#997572;font-size:8px}.complaints-responsible{display:flex;align-items:center;gap:18px;padding:30px 0 55px}.complaints-age{min-width:54px;height:54px;display:grid;place-items:center;border:1px solid #7b363f;color:#ff788b;font-weight:900}.complaints-responsible strong{display:block;color:#b58f8a;font-size:9px}.complaints-responsible p{margin:4px 0 0;color:#715657;font-size:8px}.complaints-responsible>a{margin-left:auto;color:#9a7470;text-decoration:none;font-size:8px}
@keyframes qSpin{to{transform:rotate(360deg)}}
@media(max-width:1040px){.complaints-world .nav.open{border-color:rgba(255,83,108,.42);background:rgba(9,4,7,.98)}.complaints-hero-grid{grid-template-columns:1fr}.case-visual{min-height:440px}.scope-grid{grid-template-columns:repeat(2,1fr)}.intake-layout,.tracker-layout{grid-template-columns:1fr}.intake-guidance{position:static}.submission-success{grid-column:auto}}
@media(max-width:680px){.complaints-hero{padding-top:120px;min-height:auto}.complaints-hero h1{font-size:clamp(48px,14vw,70px)}.case-visual{min-height:385px;transform:scale(.82);margin-block:-25px}.complaints-status-strip>div{width:max-content;min-height:45px;gap:24px}.complaints-process,.assistance-scope,.complaint-intake,.case-tracker{padding:80px 0}.complaints-section-head{grid-template-columns:1fr;gap:23px}.process-grid,.scope-grid{grid-template-columns:1fr}.complaint-form{grid-template-columns:1fr;padding:21px}.complaint-form label,.form-wide,.form-terminal-head{grid-column:auto}.form-terminal-head{grid-template-columns:1fr}.form-terminal-head small{margin-top:10px}.complaint-form-actions{align-items:flex-start;flex-direction:column}.track-form>div{grid-template-columns:1fr}.track-form button{min-height:48px}.status-line{grid-template-columns:1fr;gap:8px}.status-line i{display:none}.case-result dl{grid-template-columns:1fr}.case-result dl div{border-right:0;border-bottom:1px solid var(--q-line)}.complaints-responsible{align-items:flex-start;flex-direction:column}.complaints-responsible>a{margin-left:0}}
@media(prefers-reduced-motion:reduce){.ring-two{animation:none}}